Frequently Asked Questions
Everything you need to know about your Bunka experience.
What are your shipping times and costs?
We offer standard and express shipping. Standard shipping typically takes 3-5 business days, while express takes 1-2 business days. Shipping is free on all orders over $75.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Bunka accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.